Getting started
What do I need?
An iPhone with iOS 17 or later. Android is on the way.
The invite link opened the App Store, not my friend's squad
Install Locksquad, then tap the invite link again; it opens the join screen. You can also type the 6-character invite code in Squad → Join with a code.
Can I change my goals?
Yes. When your 30 days end, start a new plan with new goals. Pro members can also swap up to 3 tasks a day.
Locking apps
Locked apps still open
- Check that Screen Time access is on: iOS Settings → Screen Time → make sure it's on, then open Locksquad → Me → Settings → Locking and tap "Check access".
- Make sure the app or category is selected in Me → Settings → Locking.
- If you just earned minutes or skipped, the app stays open until that time runs out.
- Restart your iPhone after an iOS update; Screen Time sometimes needs it.
Why did my squad get told I "turned off Locksquad"?
Screen Time access was turned off, or the app was deleted. Turn access back on and the board shows you as back. The 50 XP is not refunded; that's the deal everyone in the squad signed up for.
Can I skip the lock screen?
On Free, yes: tap "Skip", wait 10 seconds and tap again. Pro's strict mode has no skip, which is the point.
Earning minutes
The camera isn't counting my reps
- Put the phone on the floor or against a wall, 1.5 to 2 metres away, so your whole body is in frame.
- Use good light and avoid a bright window behind you.
- Push-ups count when your elbows bend past about 90° and straighten again. Go all the way down.
Nothing is recorded: the counting happens on your phone.
My steps didn't count
Allow Locksquad to read Steps in the Health app (Sharing → Apps → Locksquad). Steps count from the last time you claimed them.
My focus session broke
Leaving Locksquad during a focus session ends it. Locking the screen is fine.
My photo proof was rejected
The check looks for the task in the photo (for example, a made bed). Take it in good light with the thing clearly in frame and try again.
Squads
How does the streak work?
The squad streak goes up each day that every member does at least one plan task or earn, or stays under their limit. Going over your limit costs XP but doesn't break the streak by itself. One freeze a week covers a missed day; earn more when everyone clears their plan on the same day.
How are tiers calculated?
By squad XP per member this month, so smaller squads aren't at a disadvantage. Bronze 0, Silver 600, Gold 1,200, Platinum 1,800, Diamond 2,400, Locked In 3,000. Seasons reset on the 1st of each month (UTC).
"Find me a squad" is still searching
We only match real people with the same main goal, language, age group and a similar time zone. A new squad forms when three people are ready. After 48 hours we widen the search. You can cancel anytime and invite friends instead.
How do I leave or remove someone?
Leave from Squad → squad name → Leave squad. Removing a member needs a majority vote of the others.
Chat and safety
- Report: long-press a message, or open a member's profile, then Report. Clear cases are handled automatically; the rest are reviewed by a person every day.
- Block: hides that member's messages for you and stops their pokes.
- Mute: silence a squad's chat notifications in Squad → Notifications.
- If someone is in danger, contact local emergency services first.
Read the squad rules.
Pro and billing
Restore my purchase
Me → Settings → Restore purchases, signed in with the same Apple ID you bought with.
Cancel
iOS Settings → your name → Subscriptions → Locksquad → Cancel subscription. You keep Pro until the end of the period, and you keep your squad after that.
Refunds
App Store purchases are refunded by Apple: reportaproblem.apple.com.
Squad Pro
One member buys it; everyone in their squad (up to 5) gets Pro while the subscription is active and they're in that squad.
Account and data
Delete my account
Me → Settings → Delete account. It's immediate and permanent. Read what happens in the privacy policy.
Get a copy of my data
Email support@locksquad.app from the address on your account (or with your username) and we'll send it within 30 days.
Parents and guardians
Questions about a teen's account? Write to us; we take it seriously.